Team Lead Customer Success DE (m/f/d)

Berlin - Customer Success

We are looking for a motivated Customer Success Team Lead to lead our fantastic German team and to support our continued growth and ensure the success of our business.

 

Company Intro & Mission

As one of the most successful and fast-growing FinTech startup companies in Europe, we are currently experiencing exciting growth and development. We are revolutionising the way people file their taxes; helping them to save money, time and stress by putting a personalised digital tax consultant into the palm of their hands. Our user-friendly Taxfix App enables people to file their tax declaration within 22 minutes on average, without any prior tax knowledge or the complicated forms associated with it. 

Our offices in Berlin and Madrid are home to a diverse team of 250+ people who come from more than 40 nations around the world!

 

Responsibilities:

  • Directly manage a group of Customer Success agents of up to 50 people during the tax season
  • Drive and ensure the quality of our customer service in Germany in a data-driven way
  • Drive a number of internal projects that bring our German Customer Success team to the next level in effectiveness and efficiency
  • Drive continuous improvement in core business processes within the organisation and work closely with other departments and CS management team
  • Help us defining the most important KPI’s with a strong focus on quality and efficiency to further professionalize our company
  • You will support your team in project coordination and prioritization

You're a fit if you bring these qualities:

  • At least 1 year of experience in a team lead or management role within customer care
  • Hands-on experience in Customer Success, Operations or Sales
  • Business Fluency in both German and English (C1)
  • Real passion to deliver the best possible customer experience
  • Data-driven, analytical mindset
  • Excellent communication skills
  • Solution-oriented mentality
  • Empathy for our clients, colleagues, and the team you support
  • You are reliable and dependable - always there for your team
  • You can strike the balance between empowerment and abandonment

What's in it for you?

Of course, we offer you all the perks you would expect from a tech startup that you can check out here. Additionally this role also offers:

  • Be supported in your personal and professional development by an experienced team
  • Have a great impact on the user experience and happiness of our customers. 
  • Opportunity to take leadership from day one
  • Get relocation and visa support
  • A beautiful office located near to Alexanderplatz

If this sounds like the right challenge for you, follow this link to view the interview process for this role.

 

 

Join us to build a better future together!

At Taxfix, we don’t just accept diversity, we celebrate it! We’re proudly committed to equal employment opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability or place of origin. We care about one another at Taxfix and are grateful for each person’s individual contribution to our overall identity, purpose, and goals.