Senior UX Researcher - (d/f/m)

Berlin - Product Research

Our story:

Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We're working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.

Spread across Berlin and Madrid, Team Taxfix is a compassionate group of solution-finders. We speak our minds openly, and with 500+ professionals from 45+ different nationalities, we're rich in ideas and voices. In five years, we've raised over 300 million euros in funding and helped people reclaim more than one billion euros.

Your challenge:  

As a UX Researcher, your role is to find out what consumers need from Taxfix, understanding their motivation to use our products, as well as their behaviors and pain points associated with tax filing. You will work cross-functionally to frame your research and ensure your insights inspire and inform the direction of our products and services.


At Taxfix, we want to forward the evolution and maturity of our product by earning greater trust from our customers. You will collaborate closely with other researchers, product managers, designers, data analysts, tax experts, and many others to solve complex challenges and craft powerful experiences that highlight our products’ unique capabilities.


Your team: 

We work using a human-centred design process at Taxfix, meaning that we place an emphasis on understanding our customers' needs in the German market so we can both optimise the way we deliver value to our customers, and also come up with new innovative ideas.  You will be joining a growing multidisciplinary design team including product and content designers who are passionate about meeting customer needs.


Your responsibilities: 

  • Define the overall research strategy and scope for your product group
  • Prioritise your research efforts, aligning with Group Product Managers, Design Managers, Country Managers and Product Teams on their mid- to long-term goals, the broader Group vision, and company objectives
  • Initiate, plan and conduct strategic research within your product group, building foundational knowledge to inspire and inform mid- to long-term group strategy and product roadmaps
  • Analyse, synthesise and share research insights that surface opportunity areas and drive the conception of creative solutions
  • Provide support to Product Managers and Designers conducting tactical research, ensuring they are confident and following research processes and best practices

Your profile: 

  • 5+ years experience with UX Research or related field
  • Bachelor or Masters Degree in anthropology, sociology, human-computer interaction, or a related discipline
  • Fluent German speaker - C2 (Upper Advanced/Fluent)
  • Fluent English speaker (our main working language at Taxfix), knowledge of other languages is an advantage.
  • Very strong prioritisation skills to balance feasibility with time and resource constraints, distinguishing critical from non-critical issues
  • Demonstrated ability to not only navigate ambiguity, but lead the team through it
  • Able to collaborate in participatory, team-based environment and support and inspire teams through collaboration as well as direction and vision
  • Strong verbal and visual presentation skills, with a portfolio that demonstrates it
  • Experience with research tools such as, Dovetail, and is a bonus

Why Taxfix? 


  • A chance to do meaningful, people-centric work with an international team of passionate professionals.
  • Holistic wellbeing with free mental health coaching sessions, yoga, and a discounted membership to Urban Sports Club.
  • A monthly allowance to spend on home support services, including childcare, housekeeping, pet sitting, tutoring, and elderly care.
  • 30 annual vacation days and flexible working hours.
  • Full trust to take ownership of your work in a flat hierarchy where feedback is encouraged and expected.
  • A generous learning budget to support your personal and professional development and guidance from our internal L&D experts.
  • Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip.

Excited? So are we. Learn more about
Team Taxfix on our blog and get a glimpse of our culture below:


At Taxfix, we believe that incredible things happen when you have a wealth of perspectives and experiences. We're proudly committed to equal employment and development opportunities no matter your gender, race, religion, age, sexual orientation, colour, disability, or place of origin. To help mitigate any potential unconscious biases, we ask that you refrain from including your picture, age, or marital status on your CV. Let your experiences speak for themselves.

Not sure if you meet all the requirements for this role? Please apply anyways. You might bring something special to the team that we hadn't previously considered.