If you want to reach out live to our customer service team, please use the new chat feature in our app (My Account > Support > Start chat). This currently replaces our hotline. We are available on Mondays and Wednesdays to Fridays between 10 a.m. and 5 p.m. and Tuesdays between 11 a.m. and 5 p.m.
Alternatively, visit our Support Center anytime.
Attention: All inquiries will be answered as quickly as possible within the business hours given above – due to the high demand, there may be longer waiting times at the moment. We would like to ask you for your understanding in advance.