You’ve got questions, problems, or suggestions regarding our app? Our support team is available throughout the working week and has an open ear for your request! However, please note that for legal reasons, we cannot offer tax advice to our customers.


Questions and Answers:


Do you have any questions about our app and the Taxfix process?

You can find the answer in our FAQ.


Have you been on Kurzarbeit in 2020?

Here you can find all information about Kurzarbeit and taxes.


Would you like to find out more about child benefit and family support?

Here you will find all changes to child allowances and child benefit.


Did you know that we created infoboxes to help you answer all the questions in the app?

You can open them by simply clicking on the question mark icon next to each question.


Direct help:

You can get help with your individual tax return in our Help Center:

⚙️ Currently only available in the mobileapp in the account menu under FAQ


If you’d prefer to talk to us on the phone, you can reach us Monday till Friday from 10 am to 5 pm using the following number:

📞 +49 30 255 596 35

Alternatively, you can use the e-mail address below to send us your written request at any point of the day:

📧 [email protected]


All requests will be answered as quickly as possible within the working hours stated above. We would kindly ask you for your understanding that the requests will be handled in chronological order to keep things fair for everyone. During peak times, the waiting time might be a little bit longer.

Get your refund online now!