You’ve got questions, problems, or suggestions regarding our app? Our support team is available throughout the working week and has an open ear for your request!
We want to help
Choose your goal
How does the Taxfix app work? How much does it cost? And what does Taxfix have to do with ELSTER? We answer all your questions about Taxfix
Account & Data Protection
Can I change my email address? How do I delete my account? We answer all your questions related to your user account and data protection at Taxfix
Submission of your tax return and tax assessment notice
Has my tax return already been submitted to the tax office? How can I download my tax return? Find information on submission and processing.
Expats, Foreigners and Relocations
Have you lived abroad or did you have foreign income? Here you will find everything you need to know about your relocation.
Which costs can I claim for tax purposes? How do I enter my data in the app? Everything you need to know about taxes and the use of our app
Tax Declaration Basics
What is a tax ID? Am I required to file my tax return? How are my taxes calculated? We explain the basics of the German tax system
Family and Kids
Learn more about standard child support (Kindergeld / Kinderfreibetrag) and additional funds during the pandemic
Find more detailed answers in our frequently asked questions and surprise yourself with new tax tips .
Tax power for all
Our customer service is available Monday to Friday from 10:00 to 17:00.
Please note: All inquiries will be answered as quickly as possible within the business hours stated above - however, due to the high demand, there may be longer waiting times at the moment. We would like to ask for your understanding in advance.