FAQ about Taxfix Questions about the app • What does the app do? • For which year does the app creates the tax declaration? • How long does it take to prepare the tax declaration? • Do you also offer tax advice? • Who can not use Taxfix for his tax declaration? • I still have questions. Can you help? • Can I send you my feedbacks? Questions about the annual payslip • What is an annual payslip (“Lohnsteuerbescheinigung”)? • When do I get my annual payslip? • Entering data from annual payslip • How should I take a photo of my annual payslip? • The data could not be read from my photo. What should I do? Results of the tax calculation of the app • Results of tax calculation tax refund • Additional tax payment • Loss carryforward • Loss carryforward combined with tax refund or additional payment • Can I choose to file my tax return voluntarily? • As a result of the tax calculation I can make use of a loss carryforward. What does this mean? Questions about the tax declaration submission and payment • How much does it cost to use Taxfix? • How do I pay? • Do I get confirmation of transmission? • What does Taxfix have to do with ELSTER? Questions about the tax assessment • The tax assessment differs from the app calculation. What can I do now? • When will I receive my tax refund? • Why don’t I get a refund? Questions about data protection • What happens to my data? • Why are so many personal data requested? • How are tax documents sent to the tax office? • Can I delete my Taxfix account? • Which devices can I use for my tax return?