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FAQ about Taxfix

Questions about the app

• What does the app do?
• For which year does the app creates the tax declaration?
• How long does it take to prepare the tax declaration?
• Do you also offer tax advice?
• Who can not use Taxfix for his tax declaration?
• I still have questions. Can you help?
• Can I send you my feedbacks?

Questions about the annual payslip

• What is an annual payslip (“Lohnsteuerbescheinigung”)?
• When do I get my annual payslip?
• Entering data from annual payslip
• How should I take a photo of my annual payslip?
• The data could not be read from my photo. What should I do?

Results of the tax calculation of the app

• Results of tax calculation tax refund
• Additional tax payment
• Loss carryforward
• Loss carryforward combined with tax refund or additional payment
• Can I choose to file my tax return voluntarily?
• As a result of the tax calculation I can make use of a loss carryforward. What does this mean?

Questions about the tax declaration submission and payment

• How much does it cost to use Taxfix?
• How do I pay?
• Do I get confirmation of transmission?
• What does Taxfix have to do with ELSTER?

Questions about the tax assessment

• The tax assessment differs from the app calculation. What can I do now?
• When will I receive my tax refund?
• Why don’t I get a refund?

Questions about data protection

• What happens to my data?
• Why are so many personal data requested?
• How are tax documents sent to the tax office?
• Can I delete my Taxfix account?
• Which devices can I use for my tax return?